Report a problem

Something not right? Tell us. We will track it.

Wrong details. A visit that never happened. An ID that was not accepted. An officer who asked you for money. You do not need your home’s register number to report any of it.

Goes straight to the top

An officer asked me for money

This is free. Asking your home to pay anything is against the rules — not for the update, not for the ID check, not for the photo, not for anything. Your report goes straight to the State Grievance and Conduct Desk. It does not join an ordinary queue.

What is your report about?

Pick the closest one. The desk will pass it on if another office should handle it. You must pick one.

Wrong detailsA name, a date of birth, an address, a person in your home or a family link is written down wrongly.You were left outWe missed your home, nobody visited you, or you think you have been left off the register.A problem with your IDAn ID was not accepted, the details did not match, or you have now got a NIN, a BVN or a voter card.How an officer behavedAn officer behaved badly, pushed your home, or was careless with your information.Straight to the topSomething elseAnything that does not fit the choices above. The desk will send it to the right place.An officer asked me for money Any fee, contribution, transport money or “processing charge”, of any size. Straight to the top

How we reach you

Only what the desk needs to come back to you about this.

Your name

Phone numberYou can leave this out

If you leave this blank, the desk can only reach you when you call back with your reference number.

How are you reaching us?

What happened?

In your own words. Tell us where and when it happened. Tell us who was there, if you know. That helps the desk act faster.

What happened

Your home’s register numberYou can leave this out

Only if you have it. We can open a case without it and link it to your home later. Never wait to report something while you look for this.

Nothing bad happens to you for reporting.

What happens next

01Your report becomes a case. It gets a type, a named office in charge, and a deadline.
02It goes to the Local Government Area Verification Coordinator, who has 72 hours. A case that passes its deadline is flagged on our monitoring screen.
03A report about an officer, or about being asked for money, goes straight to the top. It does not join an ordinary queue. We keep the proof, and that person can be locked out.
04If we fix something because of your report, we keep the old value and the approval trail too. Nothing is quietly overwritten.
05The desk comes back to you. What was done, why, and what was put right is all saved against your reference number.

Would you rather talk to somebody?

0800 000 1111

support@socialregister.akwaibomstate.gov.ng

The Grievance and Support Desk can open the case for you and give you the reference number over the phone.

Never send us these

Do not type your full NIN, BVN or voter number into this form. Do not email a photo of your ID papers. The desk never needs them to open your case, and this page cannot carry them safely.

Making a complaint can never cost you your place on the register. You must be able to fix wrong details, argue with a result, or come back later once you have an ID. That is a promise of this programme, not a favour. No report has ever been a reason to remove a home.

Four other ways to tell us

Would you rather tell a person?

Whichever way you choose, somebody writes it down for you, gives you a reference number and tells you which office is handling it.

Tell the officer at your door

The quickest way. They log it there and then and read you the number before they leave.

Ring the helpline

Free to call. 0800 000 1111

Walk into an LGA office

Any Local Government verification desk will take it, whether or not your home has been visited yet.

Through your community

Your village head or ward committee can raise it on your behalf. It carries exactly the same weight.